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Question

cancel my contract but I don't have access to the number or the sim

4 replies
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Hi

I got a contract with yourselves with device rental as it was the only way to get the device while I had another contract with another provider so the SIM card was lost I while ago

I want to cancel my contract now but since I don't have access to the SIM I cannot receive the text to do it through the app

A

Andrewm64Author

New Contributor

I forgot to mention my device contract ended on the 12 November 2025

Marquerita T

iD Mobile Employee

Hi @Andrewm64 ,

Thank you for your post. Since you are unable to request a PAC or STAC code because you no longer have access to the SIM, that’s absolutely fine.

We can process a 30- day disconnection after you have successfully completed the necessary security checks.

Please contact us directly via https://community.idmobile.co.uk/inbox/overview or email us at Socialqueries@idmobile.co.uk so we can assist you accordingly.

~ Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Andrewm64Author

New Contributor

The first link you suggested does not work

Thanks

Andrew

Marquerita T

iD Mobile Employee

Hi @Andrewm64 , I am sorry to hear that. Have you tried using it in a different browser?

Alternatively, you can contact us via live chat via https://www.idmobile.co.uk/help-and-support

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

cancel my contract but I don't have access to the number or the sim

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