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Question

cancel my contract but I don't have access to the number or the sim

  • January 5, 2026
  • 4 replies
  • 82 views
A
New Contributor

Hi

I got a contract with yourselves with device rental as it was the only way to get the device while I had another contract with another provider so the SIM card was lost I while ago

I want to cancel my contract now but since I don't have access to the SIM I cannot receive the text to do it through the app

    4 replies

    A
    New Contributor
    • Andrewm64
    • Author
    • New Contributor
    • January 5, 2026

    I forgot to mention my device contract ended on the 12 November 2025

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • January 5, 2026

    Hi ​@Andrewm64 , 

    Thank you for your post. Since you are unable to request a PAC or STAC code because you no longer have access to the SIM, that’s absolutely fine. 

    We can process a 30- day disconnection after you have successfully completed the necessary security checks.

    Please contact us directly via https://community.idmobile.co.uk/inbox/overview  or email us at Socialqueries@idmobile.co.uk so we can assist you accordingly. 

     

     
    ~ Marquerita 
     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Andrewm64
    • Author
    • New Contributor
    • January 5, 2026

    The first link you suggested does not work 

    Thanks

    Andrew 

    M
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Marquerita T
    • iD Mobile Employee
    • January 6, 2026

    Hi ​@Andrewm64 , I am sorry to hear that. Have you tried using it in a different browser?

    Alternatively, you can contact us via live chat via https://www.idmobile.co.uk/help-and-support 

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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