I recently came to the end of my ee sim plan and decided to switch to ID mobile, i received a PAC code from ee on the 13th of August and used it to create my new ID mobile plan (esim) on the 15th of August. I wanted to keep my phone number and selected that option, but after completing the order I was given a new number anyway. I then learned that ID’s coverage in my area was poor, so I decided to terminate my plan a day after creating it (cancel on the 16th of August). I went through the livechat option and spoke with a human about terminating my plan within the cooling off period to not accrue any leaving costs. The person confirmed my cancellation was successful, and I requested a PAC code. Since my supposed cancellation I have received no confirmation of cancellation outside of the Livechat and I still receive emails saying I will be charged at the end of the month. I want to confirm with ID mobile that I have successfully cancelled my plan and can receive a PAC code for when I switch network, as I cannot gain any headway with the chatbot or the livechat currently.
Cancelled my plan a day after making it but received no confirmation outside of livechat.
+26If you’ve received a PAC from iD Mobile, make sure to use it. Your account won’t close until you do!
+25Hi
All iD Mobile plans will come with a new number, even if you plan to move another number over to us.
If you requested a PAC code to move away from iD Mobile, you’ll need to use it to cancel the iD Mobile plan, if you don’t use it, the plan would continue as normal.
Tom
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