cannot get call backs from doctors

Hi ​@Sophie05.

I’m sorry you’ve been having trouble receiving call backs from your doctors and hospitals. I can understand how important it is that these calls reach you.

Please try a network reset, which often helps after switching networks:

Android

Open Settings.
Tap General management.
Tap Reset.
Tap Reset network settings.

iPhone

Go to Settings > Phone > My Number.
Use the delete button to remove the old number, then enter your number using the keypad and tap Save.
Go to Settings > Messages and turn off iMessage.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Once your iPhone has restarted, go to Settings > Messages and turn iMessage back on. This will help your iPhone recognise the new SIM and verify it.

If you’re still not receiving calls after trying this, please get in touch with us directly so we can look into it further.

You can reach us via live chat here: https://www.idmobile.co.uk/live-chat, or by messaging us on Facebook or Instagram.

Thanks,

Marquerita

The iD Mobile Team

Hiya, i have done this however the number is the same? i wanted to keep the same number so that's what i did and since then that's where the issues occurred. i never had this issue when i had this number with 02 

Hi ​@Sophie05.

Thank you for the update. I’m sorry you’ve had these issues since moving your number over from O2.

So we can check whether your number transfer has been fully processed on our side, please contact us directly:

• Live chat: https://www.idmobile.co.uk/live-chat
• Social media: message us on Facebook or Instagram

For your security, please don’t share personal or account details in this thread.

Thanks,

Marquerita

The iD Mobile Team