​@irenemel  Really a bit more info would of helped you better.

Joe

Posting the above multiple times isn’t going to get you the help you’re looking for. Put a sentence together and provide us with some useful information to help us help you resolve the issues, such as the handset make and model, do you have a signal and, if so how much etc.

Hi ​@irenemel 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

1. Open Settings
2. Tap General Management
3. Tap Reset
4. Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new/current number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Regards,

Gemma M

The iD Mobile Social Media Team