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New Contributor
December 31, 2025

cannot nake calls

  • December 31, 2025
  • 3 replies
  • 20 views

Cannot make calls

    3 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    December 31, 2025

    @irenemel  Really a bit more info would of helped you better.

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 31, 2025

    Cannot make calls

    Posting the above multiple times isn’t going to get you the help you’re looking for. Put a sentence together and provide us with some useful information to help us help you resolve the issues, such as the handset make and model, do you have a signal and, if so how much etc.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 31, 2025

    Hi ​@irenemel 

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.