Question

cannot register E-Sim / transfer to old number

Forum|Forum|2 months ago
December 7, 2025
2 replies
38 views

Charliejane14
Community Member

Hi, I’m trying to switch over my mobile number from my mobile ID, I have the correct details but keep getting this error message? I have emailed but not getting a response, so how am I actually supposed to use my new sim if I can’t convert my number over?

it says I’ve ordered an E-Sim but then doesn’t give me a link to download it or anything and when I try to register the mobile ID, it sends a text to the mobile ID number which I dont have access to, I’m going round in circles, can anyone help? I’m very close to just cancelling

+11

JoeKing
Silver Contributor
Forum|Forum|2 months ago
December 8, 2025

@Charliejane14 Have you called sale they should be able to help you. IDMobile sales line +44 20 7139 1397

Also please check your spam, junk mail.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Like

+9

Lamiya C
iD Mobile Employee
Forum|Forum|2 months ago
December 8, 2025

Hi @Charliejane14 ,

you’ve ordered an eSIM and no download link has been received, or the verification text is being sent to a number you can’t access, it usually means the activation or Mobile ID setup hasn’t completed properly yet.

For now, please don’t cancel the contract ,this can be resolved.

Here’s what I recommend:
• Check your email (including junk/spam) for an activation or eSIM QR code
• Make sure your phone is connected to Wi-Fi
• Do not delete any numbers from your phone yet
• If available, try logging into your iD account on a different browser or device

Lamiya

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