cannot send or recieve calls or texts

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I would have liked to just contact the help service instead of posting on a community chat board?! But after spending far too long attempting to find a way here i am. I cannot send or recieve calls or texts. When someone tries calling me it goes straight to voicemail and i dont even get a missed call. Ive been with ID for years, this isnt a new sim, its just suddenly happened. If someone could get bqck to me that would be great

M

Marquerita T

iD Mobile Employee

Hi @HPayne.

Thank you for posting, and I'm so sorry you've been left without calls and texts. I completely understand how frustrating that must be, especially after being with us for so many years.

To help get your connection back up and running, please try the following:

Restart your device to refresh its connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you're experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Perform a network reset by following these steps:

If you have an Android device:
Open Settings, tap General management, tap Reset, and then tap Reset network settings.

If you have an iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
Go back to Settings, then tap Messages and turn off iMessage.
Go to General, tap Reset, then tap Reset Network Settings.
Once your iPhone has restarted, go to Settings, tap Messages and turn iMessage back on. This will recognise your SIM and verify it.

If you'd like to speak to us directly, you can also reach us via Live Chat: https://www.idmobile.co.uk/live-chat, and we'll be happy to help.