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Community Member
Markgrayson
Community Member
May 23, 2026
Question

Cannot set up my voicemail pin

  • May 23, 2026
  • 1 reply
  • 35 views

Whenever i go to listen to a voicemail it says "first set up your pin on your mobile phone, to do this call us on your phone" and then hangs up. This is the same case with if i try to call to set up a pin too. Im in italy at the moment, i dont know if that has anything to do with it?

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 24, 2026

    Hi ​@Markgrayson ,

     

    Kindly be advised that you will be unable to set up your voicemail if you are not in the UK, as this must be done while you are in the UK before travelling abroad.

     

    -Michael Z

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