cant access esim on iD mobile, and cant find customer chat only bot chat

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I have deleted my ESIM by mistake and can’t get access to get a new one as I can’t access the security code they send to my mobile number, how do you get round this?

Gemma M

iD Mobile Employee

Hi @Utterly,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat, and type customer service.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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