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Question

cant access esim on iD mobile, and cant find customer chat only bot chat

  • June 10, 2026
  • 1 reply
  • 4 views
U
Community Member

I have deleted my ESIM by mistake and can’t get access to get a new one as I can’t access the security code they send to my mobile number, how do you get round this?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 11, 2026

    Hi ​@Utterly,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat, and type customer service. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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