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Question

Cant change the number on iphone

  • July 31, 2026
  • 1 reply
  • 1 view
L
Community Member

My PAC port from Three completed yesterday. Calls and SMS are using my ported number correctly, but the eSIM still contains the temporary iD Mobile number. In Settings > General > About, the phone number is the temporary number, and iMessage is registering that number. Can you reissue or reprovision my eSIM so it contains my ported number?

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • July 31, 2026

    Hi ​@Leahd00,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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