Community Member

Question

Cant change the number on iphone

3 replies
18 views

My PAC port from Three completed yesterday. Calls and SMS are using my ported number correctly, but the eSIM still contains the temporary iD Mobile number. In Settings > General > About, the phone number is the temporary number, and iMessage is registering that number. Can you reissue or reprovision my eSIM so it contains my ported number?

iD Mobile Employee

Hi @Leahd00,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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New Contributor

Mine is the same, what did you do?

iD Mobile Employee

Hi @Emma137

If you have tried to update the number and this does not update, please do a network reset on the handset to fix this.

Thanks,
Hosai

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