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Community Member
Edgars
Community Member
Oct 10, 2026 4:07 PM UTC
Question

cant get esim replacement

Cant get esim replacement,  as its show - something went wrong. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 12, 2026 1:19 PM UTC

    Hi ​@Edgars,

     

    I’m sorry to hear that you’re unable to get a replacement eSIM.

     

    Please contact our Live Chat team, who can complete the necessary security checks and assist with issuing a replacement eSIM for you.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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