cant make calls or recieve them

Hi ​@Anna0000 

Thank you for getting in touch with us.

Please could you confirm what issues you are currently experiencing? We’re here to help and would like to make sure we fully understand the situation so we can assist you as quickly and accurately as possible.

Once we have a bit more detail, we’ll be able to look into this for you and provide the right support.

Thank you,

Zandile M

The iD Mobile Team 

Still can’t make calls

Hi ​@Anna0000 

Could you please let me know the make and model of your phone so we can assist you further with the issue you’re experiencing when trying to make calls?

Michael Z

This is a very slow service not helpful for me at all here I have got help from currys direct with a new SIM card. 

Hi ​@Anna0000,

Sorry for the delay in getting back to you, and I’m really sorry to hear you’ve had to go elsewhere for help.

If you’ve now been issued a new SIM card through Currys, that’s great to hear, hopefully that’s already started to improve things for you.

If you still need any further assistance or if anything is still not quite right, the quickest way to get real-time support is via our Live Chat team here: https://www.idmobile.co.uk/live-chat

Just let us know as well, has the issue now been fully resolved with the new SIM, or is there anything still not working as expected?

Regards,

Gemma M

The iD Mobile Social Media Team