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New Contributor
April 10, 2026
Question

cant make calls or recieve them

  • April 10, 2026
  • 5 replies
  • 33 views

Is anyone else having the same problem 

    5 replies

    iD Mobile Employee
    April 11, 2026

    Hi ​@Anna0000 

     

    Thank you for getting in touch with us.

    Please could you confirm what issues you are currently experiencing? We’re here to help and would like to make sure we fully understand the situation so we can assist you as quickly and accurately as possible.

    Once we have a bit more detail, we’ll be able to look into this for you and provide the right support.

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    Anna0000Author
    New Contributor
    April 13, 2026

    Still can’t make calls

    iD Mobile Employee
    April 15, 2026

    Hi ​@Anna0000 

     

    Could you please let me know the make and model of your phone so we can assist you further with the issue you’re experiencing when trying to make calls?

     

    Michael Z

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    Anna0000Author
    New Contributor
    April 16, 2026

    This is a very slow service not helpful for me at all here I have got help from currys direct with a new SIM card. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 19, 2026

    Hi ​@Anna0000,

     

    Sorry for the delay in getting back to you, and I’m really sorry to hear you’ve had to go elsewhere for help.

     

    If you’ve now been issued a new SIM card through Currys, that’s great to hear, hopefully that’s already started to improve things for you.

     

    If you still need any further assistance or if anything is still not quite right, the quickest way to get real-time support is via our Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    Just let us know as well, has the issue now been fully resolved with the new SIM, or is there anything still not working as expected?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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