I moved carriers a few years ago. From 3 to ID. I requested to keep my number. Initially it all went well. Then I could receive texts but not send them, which I put up with in favour of using WhatsApp. Now I can’t receive texts or send them. Why is this happening, can someone help or guide me?

Hi @ChHaSlaThank you for contacting us in regards to this issue. Maybe you could try doing a network reset.Here are a few steps to do so:For iphone: 1.Open Settings2.Tap General3.Scroll down and tap Transfer or Reset iPhone4.Tap Reset5.Tap Reset Network Settings6.Enter your passcode (if required)7.Confirm Reset Network SettingsWhat it resets:Wi-Fi networks & passwordsMobile (cellular) settingsBluetooth connectionsVPN & APN settings.For Android:1.Open Settings2.Tap General Management3.Tap Reset4.Tap Reset Network Settings5.Tap Reset Settings, then confirm with PIN/password.If that does not work, then please get in touch via our Socials (Facebook or X), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.Thank you.

Cant send texts and rarely receive them.

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