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Community Member
June 8, 2026

capped calls on uncapped account

  • June 8, 2026
  • 1 reply
  • 11 views

I am being told I cannot make calls but I have an uncapped unlimited tariff please remove the block

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2026

    Hi ​@Matt123 

     

    I’m really sorry you’re dealing with that. I can understand how frustrating it is, especially when you’re on an unlimited plan and expecting everything to work normally.

    Just to clarify, even with an unlimited tariff, calls can still be blocked if there’s an account or network issue in the background, so let’s run through a few quick checks to get this sorted.

     

    Please try the following steps in the iD Mobile app and your phone settings:

     

    First, in your phone:

    Restart your phone
    Turn Airplane Mode ON for 30 seconds, then OFF
    Check you have signal bars showing

     

    Then check your settings:

    Go to Settings → Mobile Network
    Make sure your iD Mobile line is turned ON
    Set Network Selection to Automatic

     

    Lamiya

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