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hi, it says when I try to call a local number that I have reached my capped minutes. I thought all calls were included in my plan? Please could you clarify?

Perhaps you’re trying to call a number that’s excluded from your plan’s call allowances, @Caroline Mary Alyson Harbutt


Hi @Caroline Mary Alyson Harbutt 

 

Does this happen with all phone numbers or just a certain number(s)?

 

Although it’s a local number, it may be one that costs extra, is your bill cap at £0 or higher?

 

Tom


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