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Community Member
April 29, 2026

change a sim card to sim free

  • April 29, 2026
  • 1 reply
  • 20 views

I got ID sim card and want to put the number in iphone 17 air and it’s sim free how can I change that from the card to electronic sim to be able to work on my iPhone 17 air

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2026

    Hi ​@Radwa

     

    Thank you for getting in touch.

    If you would like to use your iD Mobile number as an eSIM on your iPhone, you can easily request this through the iD Mobile app.

    Please follow the steps below:

    • Log in to the iD Mobile app
    • Go to Account or SIM settings
    • Select Replace SIM / Switch to eSIM
    • Follow the on-screen instructions to request your eSIM

    Once your eSIM request is completed, you’ll be able to download it directly onto your iPhone and start using your number.

    Please note:

    • Requesting an eSIM will deactivate your physical SIM card, so make sure you’re ready to complete the setup on your iPhone
    • You’ll need a stable internet connection (Wi-Fi recommended) to download and install the eSIM
    • It takes 1 hour for the eSIM to full activate and you need to be on Wi-Fi for that hour
    • Please do not request for eSIM more than once as it could cause issues

    If you need any further assistance, please contact live chat or our social platforms via direct message. 

     

    Owethu