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Community Member
Coley-mayose
Community Member
Feb 11, 2026 8:48 PM UTC

change number

How do I change my number due to prank callsĀ 

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    Feb 12, 2026 12:51 PM UTC

    Hi ā€‹@Coley-mayoseĀ ,

    Tthanks for getting in touch.

    We can help you change your number. If the change is due to harassment or prank calls, we can arrange this free of charge with a valid crime reference number.

    Alternatively, we can still process a number change without this, however a Ā£25 charge will be added to your next bill.
    Ā 

    Iā€™ll send you a private message now so we can assist you further with this.

    Ā 

    Lamiya

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