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change over from my old number isnt working

  • June 6, 2026
  • 1 reply
  • 7 views
T
Community Member

My old number has been switched over to this sim but when I message or ring people it’s still using the old sim number. I’ve reset my phone twice and taken the SIM card out and put it back in again and it’s still not working. 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 7, 2026

Hi ​@Tee22,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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