Hi ​@Sarah.Lyner 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
​​​​​​​Hosai

Hi Hosai

I have set up my Switch date with my PAC number to the 18th August, I would like to bring that forward to the 16th Aug how do I that. 

Hi ​@Chaz01010,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

My switch happened and I am receiving calls and texts to the right number but when I text out it is the id mobile number. Can this be looked at?

Hi ​@Sarah.Lyner 

Thank you for the update, and I am glad the switch is complete. 

Kindly try the following steps on your phone if the number showing is iD Mobile number when you send out text:

For iPhone user:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

For Samsung : 

Go to the Contacts app, click on your name, then click on Edit and then update your phone no. and Save. Go back to About phone and check if the number has been updated.

Thank you,

Zandile M

The iD Mobile Team 

The numbers both show as my switched number which is right but I have just tried texting again and it still is the id mobile number

Hi ​@Sarah.Lyner, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Anneline