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New Contributor
July 23, 2026
Question

changeing my switch ID date, as the date is too long

  • July 23, 2026
  • 7 replies
  • 37 views

I would like to know how to change my number switch date from 27 July to ASAP as the phone arrived early.

7 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
July 23, 2026

Hi ​@Sarah.Lyner 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
​​​​​​​Hosai

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New Contributor
July 29, 2026

Hi Hosai

I have set up my Switch date with my PAC number to the 18th August, I would like to bring that forward to the 16th Aug how do I that. 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 30, 2026

Hi ​@Chaz01010,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 3, 2026

My switch happened and I am receiving calls and texts to the right number but when I text out it is the id mobile number. Can this be looked at?

iD Mobile Employee
August 3, 2026

Hi ​@Sarah.Lyner 

 

Thank you for the update, and I am glad the switch is complete. 

 

Kindly try the following steps on your phone if the number showing is iD Mobile number when you send out text:

 

For iPhone user:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

 

For Samsung : 

 

Go to the Contacts app, click on your name, then click on Edit and then update your phone no. and Save. Go back to About phone and check if the number has been updated.

 

Thank you,

 

Zandile M

The iD Mobile Team 

 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 4, 2026

The numbers both show as my switched number which is right but I have just tried texting again and it still is the id mobile number

Anneline M
iD Mobile Employee
iD Mobile Employee
August 5, 2026

Hi ​@Sarah.Lyner

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks,
Anneline