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changing my phone number

  • May 5, 2026
  • 1 reply
  • 5 views
A
Community Member

I’ve ordered a new phone for my niece and selected keep my number but have now just figured out that because she has a pay as you go sim we can’t get her PAC code. What do I do? I can’t figure out how to change the option on the order I just made 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Aaliyahjaz,

     

    I am so sorry to hear of what has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

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