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Changing Phone Number

  • October 13, 2025
  • 3 replies
  • 74 views

I just bought a iPhone 17 Pro that came with a new contract and a new phone number. However, I already have a ID mobile account and would like to keep that phone number and move it to the new contract instead. How do I do that?

Best answer by WelshPaul

How do I do that?

You can’t. Either cancel the new contract and upgrade your existing plan or port out the number you want to keep to another network and port it back to iD Mobile.

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 13, 2025

How do I do that?

You can’t. Either cancel the new contract and upgrade your existing plan or port out the number you want to keep to another network and port it back to iD Mobile.


  • Author
  • New Contributor
  • October 13, 2025

Ok thanks a lot. By the way how do I cancel the old plan without deleting my id mobile account?


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  • iD Mobile Employee
  • October 14, 2025

Hi ​@abdstev13 

 

Thanks for getting in touch. 

 

When your number ports out, your previous plan will automatically deactivate.

 

Please let us know if you require any further assistance. 

 

Natalie