Question

Changing phone number a second time?

Forum|Forum|5 days ago
April 22, 2026
2 replies
17 views

Maaz1
Community Member

When I bought my ID contract I transferred my previous number using the PAC code.

Now I have another PAYG SIM which I have been using as my main number recently and I want to move that number to my ID contract.

When I go to the app to give my PAC code i hit a brick wall and it asks if I want to try a different contract as this one has already been switched.

Please help asap

+22

MZone
Platinum  Contributor
Forum|Forum|5 days ago
April 23, 2026

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Maaz1

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Z

+8

Zandile M
iD Mobile Employee
Forum|Forum|5 days ago
April 23, 2026

Hi @Maaz1

Thank you for getting in touch with us.

I understand what you’re trying to do and I’m sorry for the confusion with the app.

As your current iD contract has already had a number transferred onto it using a PAC code, the system won’t allow another number to be switched in via the app this is why you’re seeing that message.

However do not worry we can still assist you, but we will need to view your account please send us private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.