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Community Member
June 23, 2026
Question

changing to new handset

  • June 23, 2026
  • 5 replies
  • 56 views

I am already a customer with a plan i am happy with. I have a new handset. Can i please be sent a new activation QR code to transfer my exsisting virtual sim to my new device.

 

Thank you,

    5 replies

    iD Mobile Employee
    June 24, 2026

    Hi ​@NeonMunchkin 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 23, 2026

    Hi can I do the same as the person above please?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 24, 2026

    Hi ​@Kymbo,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 8, 2026

    Can I do the same please

     

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@EkimGrooms

     

    Thank you for reaching out, and I'm sorry for any confusion regarding the eSIM process.

     

    If you'd like to request an eSIM, you can do this directly through the iD Mobile app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to request and install your eSIM.

    Please make sure you're connected to Wi-Fi while completing the installation.

     

    If you don't have access to the iD Mobile app or you're unable to see the Switch to eSIM option, please contact us via Live Chat. Our team will be able to complete the necessary security checks and assist you with requesting the eSIM.

     

    We apologise for any inconvenience and appreciate your patience.

     

    Owethu