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Question

changing to new handset

  • June 23, 2026
  • 3 replies
  • 33 views

I am already a customer with a plan i am happy with. I have a new handset. Can i please be sent a new activation QR code to transfer my exsisting virtual sim to my new device.

 

Thank you,

3 replies

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  • iD Mobile Employee
  • June 24, 2026

Hi ​@NeonMunchkin 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team 


  • New Contributor
  • July 23, 2026

Hi can I do the same as the person above please?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@Kymbo,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team