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Eastynic
New Contributor
September 30, 2025
Question

changing voicemail message

  • September 30, 2025
  • 6 replies
  • 142 views

Hi. I changed my voicemail when I went on holiday, but now I can’t change it back. I’ve deleted and re-recorded a new message several times, and despite it seeming to have worked on my ID mobile phone, when I ring the number it still gives out the old message. This is very frustrating as it’s a business number and I need it to be accurate. Any suggestions please? 

    6 replies

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    September 30, 2025

    Just so you know ​@Eastynic, the iD Mobile terms & conditions state that their network services are for personal, not business or commercial use.

    You could try turning OFF your iD voicemail, for a few days, then turn ON your iD voicemail again.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 30, 2025

    Hi there ​@Eastynic, sorry to hear that.

     

    Have you tried disabling and then re-enabling voicemail?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    EastynicAuthor
    New Contributor
    September 30, 2025

    Hi Tyler. Thanks for replying. Yes Ive tried several times, and have switched the phone on/off. It’s still saying I’m on holiday - which is a big problem 😫

    New Contributor
    EastynicAuthor
    New Contributor
    September 30, 2025

    Thanks ​@andewhite   I didn’t know that, they didn’t say when I took the contract out. I have tried disabling and re-enabling but perhaps I need to do it for a few days. When I call voicemail to see what message is in use it’s the original message, but when I call the number myself it’s the holiday message. 🤷🏼‍♀️

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 30, 2025

    Hi there ​@Eastynic, I would recommend turning it off for a day or two and then re-enable, and if the issue persists, get back in touch.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    EastynicAuthor
    New Contributor
    October 3, 2025

    Hi ​@Tyler C 

    ive had it turned off for a couple of days and re-recorded a new message this morning, but it’s still the same. Any suggestions gratefully received! 
    Nikki 🙏

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