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chat is useless, won't send me to an actual agent

  • May 7, 2026
  • 1 reply
  • 3 views
M
Community Member

Need to get my phone replaced, chat is useless……...

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Mariaamin 

     

    Thank you for getting in touch with us, and I’m sorry to hear about your experience.

    Please note that if your phone is outside the 30-day returns window, we are unable to replace the device directly. In this case, you will need to take the phone into your nearest Currys store for further assessment and assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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