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Community Member
tracechall1
Community Member
May 16, 2026
Question

chnaging from pay monthly to sim only - sim not arrived

Hi i have ordered a sim as my pay monthly has ended. So i have ordered a sim only deal however this has not arrived. I ordered this last Sunday. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 16, 2026

    Hi ​@tracechall1,

     

    I am so sorry to hear of this. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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