content lock wont activate

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The content lock on my son’s phone is apparently on but he can still access inappropriate material. Why isn’t this activating?

Zandile M

iD Mobile Employee

Hi @Pillbox ,

Thank you for getting in touch with us. I am so sorry that your son can access inappropriate material. This usually caused by the phone is connected to Wi-Fi, which bypass the network content lock or the content is being accessed through apps such as social media or browsers. Please send us private message so that we can have a look into this issue.

Thank you,

Zandile

The iD Mobile Team

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