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Question

content lock wont activate

  • January 6, 2026
  • 1 reply
  • 11 views
P
Community Member

The content lock on my son’s phone is apparently on but he can still access inappropriate material. Why isn’t this activating? 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 6, 2026

    Hi ​@Pillbox ,

    Thank you for getting in touch with us. I am so sorry that your son can access inappropriate material. This usually caused by the phone is connected to Wi-Fi, which bypass the network content lock or the content is being accessed through apps such as social media or browsers. Please send us private message so that we can have a look into this issue.

     

     

    Thank you,

    Zandile 

    The iD Mobile Team 

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