Hi ​@applealex,

We're sorry to hear you're still experiencing this issue. We understand how frustrating it must be, especially after contacting us multiple times.

Before getting back in touch, we'd recommend trying the following on your iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If the issue continues after trying the above, please contact our Live Chat team again and ask them to log a technical investigation. They'll be able to escalate the issue for further checks, particularly as it appears to be affecting calls from specific networks.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks for the suggestion. I’ve tried but it hasn’t fixed the issue. I’ll raise it with the tech team again, this will probably be the 5th time but I seem to have to start from scratch each time as though the issue doesn't show against my number. 

Hi ​@applealex 

Thank you for your response and I am so sorry that the above steps did not resolve your issue. 

Please send us a private message via our socials (Facebook or Instagram) or via our live chat at  https://www.idmobile.co.uk/live-chat.

Thank you,

Zandile M

The iD Mobile Team