Hi ​@eredfern, I am so sorry that you have not received your welcome email. Please do try to check your spam or junk emails. To replace the eSim, you can just acquire a replacement sim card. We are able to send you a replacement sim card which will arrive within 2-3 working days. Alternatively, you are able to get a free replacement sim card at any Curry's store. If you need more assistance, please contact us. 
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks,
Isa🎀

Thank you for your reply.

I don’t know if this has anything to do with you or not but my welcome email popped in about an hour later. So now I have the details I need to request my nano sim.

Hopefully, problems solved.

I still have a problem. I can not use the app to request a nano sim because it needs to send a code to my ID mobile number. I can not access my ID mobile number because my phone does not support esim. I live many hours from the nearest Curry store. What should I do?

Thanks in advance for you help

Hi ​@eredfern 

I'm sorry to hear that you are experiencing some login issues however you would need an active sim to login.
To get a new physical sim issued you can contact the live chat team, and they can issue the sim delivery for you.

 9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

Thanks,
Hosai