current phine and sim contract - upgraded

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Hi not sure if this has been answered by ive had a contact phone and sim for last 2 years. With id.

I went directly through the website upgrade offers for an oppo phone.

Im assuming as this is a direct upgrade, this will automatically take my current number over to the new handset, it's not very clear and next to no advice when upgrading

Rhanks

Gemma M

iD Mobile Employee

Hi @Jayfrancis43,

Thanks for getting in touch, and I completely understand why you’d want to make sure your existing number will remain with you.

Yes, if you’ve completed the order through the upgrade section of your existing iD Mobile account, your current number should automatically remain on the upgraded plan. You shouldn’t need to submit a PAC code or transfer the number separately.

If you’re unsure whether the order was definitely processed as an upgrade rather than a new contract, we’d recommend contacting our Sales Team via Live Chat. They’ll be able to check this for you: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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