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Question

Currently trying to upgrade as its due but not loading at all.

  • July 17, 2026
  • 1 reply
  • 3 views

Hi whenever I click to upgrade it’s just stuck loading I’ve been trying for a couple days now . 

 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2026

Hi ​@Louie0103,

 

We're sorry to hear you're having trouble upgrading.

 

If the upgrade page has been stuck loading for a couple of days, we'd recommend getting in touch with our Sales Team, as they'll be able to check your upgrade eligibility and help process the upgrade for you.

 

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

 

Regards,

Gemma M

The iD Mobile Social Media Team