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Community Member
Louie0103
Community Member
July 17, 2026
Question

Currently trying to upgrade as its due but not loading at all.

Hi whenever I click to upgrade it’s just stuck loading I’ve been trying for a couple days now . 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 17, 2026

    Hi ​@Louie0103,

     

    We're sorry to hear you're having trouble upgrading.

     

    If the upgrade page has been stuck loading for a couple of days, we'd recommend getting in touch with our Sales Team, as they'll be able to check your upgrade eligibility and help process the upgrade for you.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Regards,

    Gemma M

    The iD Mobile Social Media Team

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