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New Contributor
September 9, 2026
Question

customer service need urgently

  • September 9, 2026
  • 3 replies
  • 20 views

How do I contact idmobile customer service 

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    September 9, 2026

    Find CHAT page on main id website; type “SPEAK TO A PERSON”😃

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    New Contributor
    September 9, 2026

    I’ve tried resetting the network twice. But that hasnt helped either. Don’t know what to do, please can you help?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Jeanhavens6,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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