I recently moved to iD from Sky, after damaging my old phone on holiday which rendered the SIM tray and charging port useless. I ordered a new phone and plan, obtaining my PAC number from Sky at point of purchase. 

On switch over day, nothing happened. I restarted the phone several times, and nothing. And at this point, my old phone completely died and will no longer charge.

I cannot log in to my emails or banking apps because they require two-step authentication, which sends a code to my SMS....the same one I can't access until it switches over. 

I waited a day until contacting iD, who were very helpful and said it had already been escalated due to the delay, that they have been chasing up Sky about it because they don't appear to have released the port across. Another 2 days pass and nothing. This time I contact Sky, who tell me that they can see a PAC code was sent, but that my Sky account is still active which can only mean that the code has essentially not been redeemed by iD?

I'm at my wits end because I need access to my emails and bank account for various reasons and according to Ofcom, any delay more than 1 business day means they are in breach of regulations. I appreciate the apologies I have received from iD, as well as the compensation for loss of network and that things are supposedly being escalated, but what on earth has happened? Both sides are telling me different things and I don't know how this can be resolved?