Skip to main content
Adrian Phelps
New Contributor
New Contributor
February 13, 2026

default

  • February 13, 2026
  • 3 replies
  • 26 views

Hello I have a problem with my phone I recently upgraded to a honor 400 pro but it keeps getting stuck pixels

 

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    February 13, 2026

    This isn’t Customer Service; progress via the CHAT PAGE, and type “SPEAK TO AN AGENT”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    February 13, 2026

    Hi ​@Adrian Phelps 

    I do apologise your handset pixel keeps getting stuck can you please sent us a private message or visit our live chat so that we can assist you. 

     

    -Owethu

    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 14, 2026

    Hi ​@Adrian Phelps 

    Did you purchase this handset as part of an iD Mobile plan? If so, then it may still be under warranty:-

    ‘iD Mobile phones typically come with a 12-month manufacturer warranty for new and refurbished devices, covering functional faults. For repairs, if purchased directly from iD Mobile more than 30 days ago, take the device to a Currys store. Within 30 days, devices can be returned for a refund or exchange.’ 


    Some initial suggestions to fix this are:-

    • Restart the Phone: A simple restart can fix minor display glitches.
    • Check for Software Updates: Go to Settings > System and Update > Software Update to ensure your phone has the latest OS, which can fix bugs.
    • Test with Different Apps: If the dot only appears in one app, it is an app issue, not a hardware issue. 

       

    Or you contact the Live Chat to discuss your options:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


    Good Luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.