This isn’t Customer Service; progress via the CHAT PAGE, and type “SPEAK TO AN AGENT”.

Hi ​@Adrian Phelps 

I do apologise your handset pixel keeps getting stuck can you please sent us a private message or visit our live chat so that we can assist you. 

-Owethu

Hi ​@Adrian Phelps 

Did you purchase this handset as part of an iD Mobile plan? If so, then it may still be under warranty:-

‘iD Mobile phones typically come with a 12-month manufacturer warranty for new and refurbished devices, covering functional faults. For repairs, if purchased directly from iD Mobile more than 30 days ago, take the device to a Currys store. Within 30 days, devices can be returned for a refund or exchange.’ 

Some initial suggestions to fix this are:-

• Restart the Phone: A simple restart can fix minor display glitches.
• Check for Software Updates: Go to Settings > System and Update > Software Update to ensure your phone has the latest OS, which can fix bugs.
• Test with Different Apps: If the dot only appears in one app, it is an app issue, not a hardware issue. 
  
   

Or you contact the Live Chat to discuss your options:-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


Good Luck x