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Question

deleted esim.by mistake what do i need to do?

  • August 7, 2026
  • 1 reply
  • 4 views

deleted esim.by mistake what do i need to do?

1 reply

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  • iD Mobile Employee
  • August 7, 2026

Hi ​@J.okwulu 

 

Thank you for getting in touch with us, and I am so sorry that you have deleted your eSim by mistake. 

 

Kindly note that you can replace an eSim via the iD Mobile App or you can request by sending us a private message via our socials (Facebook or Instagram). 

Steps to request eSim on App:

Open the iD Mobile app and log in.
Tap My Account.
Select Bills or Billing / Payments (depending on your app version).
Tap Manage payment method.
Select Set up Direct Debit or Edit Direct Debit details.
Enter your bank account details and confirm

 

Thank you,

 

Zandile M

The iD Mobile Team