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New Contributor
August 7, 2026
Question

deleted esim.by mistake what do i need to do?

  • August 7, 2026
  • 1 reply
  • 14 views

deleted esim.by mistake what do i need to do?

    1 reply

    iD Mobile Employee
    August 7, 2026

    Hi ​@J.okwulu 

     

    Thank you for getting in touch with us, and I am so sorry that you have deleted your eSim by mistake. 

     

    Kindly note that you can replace an eSim via the iD Mobile App or you can request by sending us a private message via our socials (Facebook or Instagram). 

    Steps to request eSim on App:

    Open the iD Mobile app and log in.
    Tap My Account.
    Select Bills or Billing / Payments (depending on your app version).
    Tap Manage payment method.
    Select Set up Direct Debit or Edit Direct Debit details.
    Enter your bank account details and confirm

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.