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Community Member
August 19, 2026
Question

Delivery of new phone arrangements.

  • August 19, 2026
  • 1 reply
  • 10 views

I have been trying to arrange the delivery of my new phone. I have requested via DPD to deliver to a nearby post office however they have said they’re unable to and I need to contact yourselves. I am at work all week and there is no one home to receive the parcel. 
Royal Mail Post Office is a secure location to have my phone delivered to.

Please can you assist. 
 

Regards

Fay.

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@MasonF1976 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.