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Community Member
August 19, 2026
Question

Direct Debit confirmation email

  • August 19, 2026
  • 1 reply
  • 7 views

 The mobile number given on the confirmation of my direct debit  set up email does not match my actual number number. All other information is correct. 

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@Lusaka 

     

    Thank you for bringing this to our attention.

    We understand your concern regarding the mobile number shown on the direct debit setup confirmation email. If all the other account details are correct but the mobile number does not match your actual number, we'd like to investigate this further to ensure everything is set up correctly on your account. Please send us a private message via our socials (Facebook or Instagram).

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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