Hi ​@Mskimbo 

PAC codes can not be used to transfer between plans within iD Mobile or any network. A PAC code is only used to transfer a number to a new network from a current one. 

You have a few options to deal with this:-

Call iD Mobile Sales: Contact the sales team at 0800 049 0250 as they should be able to help with this.

OR

Live Chat: Contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

[REMOVED]

If the Sales team or Live chat fail to help then cancel BOTH plans and ….
Perform a Triangle Port: You can move your number out and back in:
Request a PAC code from iD Mobile using the SIM for your the number you want to keep.
Port the number to a cheap temporary PAYG SIM on a different network (such as SMARTY who also use the THREE network and have comparable priced SIM only plans).
Once transferred, purchase your desired new plan with iD Mobile as a brand-new contract.
Request a PAC code from the temporary network and port your number into your new iD Mobile plan.

Hope this helps x

 

Thanka I've sorted