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Community Member
T.Miller
Community Member
September 3, 2026
Solved

DOUBLE CHARGING

  • September 3, 2026
  • 1 reply
  • 14 views

For 2 months in a row even after discussion I am being charged for 2 policies despite only having one. I was told previously it would be cancelled and refunded however this has never happened!

Best answer by Hosai W

Hi ​@T.Miller 


Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the charge issues ​​​​​.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

1 reply

Hosai W
iD Mobile Employee
Hosai WAnswer
iD Mobile Employee
September 8, 2026

Hi ​@T.Miller 


Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the charge issues ​​​​​.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

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