Solved
DOUBLE CHARGING
For 2 months in a row even after discussion I am being charged for 2 policies despite only having one. I was told previously it would be cancelled and refunded however this has never happened!
Hosai WAnswer
iD Mobile Employee
Sep 8, 2026 4:45 PM UTC
Hi
Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the charge issues .
In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.
Thanks,
Hosai
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