DOUBLE CHARGING

1 reply
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For 2 months in a row even after discussion I am being charged for 2 policies despite only having one. I was told previously it would be cancelled and refunded however this has never happened!

Charges

Hosai WAnswer

iD Mobile Employee

Hi @T.Miller

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the charge issues .

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai WAnswer

iD Mobile Employee

Hi @T.Miller

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the charge issues .

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.