dpf have failed to deliver phone 3 times. pac has now transferred to a phone i dont have

Forum|Forum|2 days ago
September 23, 2026
1 reply
7 views

Dpd have failed to deliver my new phone and sim 3 days in a row. They're going to the wrong address despite confirmation of address and providing what3words. My previous contract has now cancelled because of the pac transfer so i am without a phone connection. I would like advice, delivery to a different address and compensation.

My service user nu 298372

Reference 15397531/001

Many thanks Adam

M

Marquerita T

iD Mobile Employee

Hi @adam Hart.

Thank you for your post.

We're really sorry to hear about the failed deliveries. We understand how frustrating this must be, especially when you're waiting on your new phone and SIM.

Your device will be delivered to the address you entered when you took out the contract. If you'd like the address changed, please reach out to the point of sale where you placed the order, and they'll be able to let you know if this is possible. It's also worth asking them if they can arrange for your order to be rescheduled.

We hope you get your new phone very soon.

Thanks,

Marquerita

The iD Mobile Team

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