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Community Member
May 5, 2026
Question

e sim

  • May 5, 2026
  • 1 reply
  • 43 views

Please can you help me switch to an e sim?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 5, 2026

    Hi ​@rosie S
     

    Thank you for getting in touch.

     

    If you have access to the iD Mobile app, you can request an eSIM directly there.

     

    📱 How to request an eSIM in the app

    1. Open the iD Mobile app and log in
    2. Go to My Account / Services
    3. Select Replace SIM
    4. Choose eSIM as your replacement type
    5. Follow the on-screen instructions to confirm your request

    Once completed, you’ll receive a QR code to install your eSIM on your device.

     

    ⚠️ Important

    • Please do not request multiple eSIMs in the app, as this can cause activation issues
    • Only submit the request once and wait for the eSIM to be issued


    📩 If you don’t receive it

    If your eSIM doesn’t arrive or you are unable to access the app, please contact us via Live Chat or our social media direct messages, and we’ll be able to assist you further.

     

    Owethu