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Shannon Pemberton
Community Member
Community Member
September 3, 2026
Question

e sim

  • September 3, 2026
  • 1 reply
  • 7 views

Have upgraded wondering how to transfer my e sim to my new phone 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

 Hi ​@Shannon Pemberton 

In order to get an esim activated on the new handset you would need to request a new one in the iD Mobile app.

Open the iD Mobile App and log in.
Tap Plan on the main menu.
Scroll to Your SIM/eSIM or SIM & Phone Management.
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM.
Verify your email address and tap Yes, I want a new eSIM.

Thanks,
Hosai

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