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Community Member
Sam0811
Community Member
September 18, 2026
Question

E sim

I need a new Esim but don’t have access to my old phone to revive any texts or codes. Live chat isn’t working any ideas what to do? 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 18, 2026

    Hi ​@Sam0811 

     

    Thank you for getting in touch with us. 

     

    I'm sorry you're having trouble with this, and I appreciate how frustrating it must be when you can't access your old phone to receive verification codes.

     

    Please send us a private message via our socials (Facebook or Instagram) so that we can assist you.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team

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