I’ve gotten a new phone and I want to swap over with my existing contract as my old phone is broken however I’ve been going back and forth online with agents who have been no help - when I request a new sim it never arrives despite trying to get one any advice? It’s driving me up the wall having to hotspot my new phone with my old one
they’ve been so unhelpful and really disappointing when it should be straight forward stuck paying for a contract and phone I cant barley use.
please help
+11Hi
Thank you for reaching out, and I'm sorry to hear about the difficulties you've experienced trying to move your existing contract to your new handset. I completely understand how frustrating it must be to keep going back and forth with different agents, particularly when you're having to hotspot your new phone from the old one.
Unfortunately, we're unable to arrange or issue an eSIM through this platform.
To get the required assistance with moving your existing service to your new handset, please contact us via Live Chat or send us a Direct Message (DM) through our official Facebook or Instagram pages. Our team will be able to complete the necessary security checks and assist you with the appropriate SIM or eSIM replacement.
We sincerely apologise for the inconvenience and frustration this has caused, and appreciate your patience while we work to get you connected on your new handset.
Owethu
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