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EE Number not ported over to ID Mobile correctly

Forum|Forum|8 months ago
December 30, 2025
8 replies
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I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activated

Yesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)

My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.

I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.

Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?

I really don’t want to lose my old number

Any advise please?

Best answer by WelshPaul

I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activated

Yesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)

My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.

I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.

Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?

I really don’t want to lose my old number

Any advise please?

Porting doesn’t happen instantly; it can take up to 10pm. Interfering with an account in the process can cause problems and result in a split port. Be patient!

M

Michael Z

iD Mobile Employee

Hi @kevez27 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kevez27Author

New Contributor

many thanks @Michael Z, received

WelshPaulAnswer

Platinum  Contributor

I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activated

Yesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)

My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.

I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.

Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?

I really don’t want to lose my old number

Any advise please?

Porting doesn’t happen instantly; it can take up to 10pm. Interfering with an account in the process can cause problems and result in a split port. Be patient!

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @kevez27

I have sent the private message already to you and responded to your message.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kevez27Author

New Contributor

Thanks @WelshPaul for your reply

I’m willing to be patient but the worrying part is ID Mobile seemingly have no record of the port request even though EE have confirmed this request was made and the number is now in ID Mobile’s hands

K

kevez27Author

New Contributor

Looks like ID Mobile have lost my number that I’ve had for the last 20+ years so I’m regretting joining them

Anybody else had the same and ever got their number back?

Think I’ll be cancelling and moving on with another new number soon if this can’t be fixed

K

kevez27Author

New Contributor

Update on this

My number has now finally been transferred. I think the technical team had to force this through somehow.

If anybody else experiences the same thing then I’d advise lots of live chats and complaints.

I had several advisors tell me there was no sign of my number being ported across from EE but all of a sudden they seemingly found it and assigned it to me so keep on at them until they fix it

Thanks

Anneline M

iD Mobile Employee

Hi @kevez27

Thank you for the update regarding the switching of your mobile number.

I’m very sorry for any inconvenience this may have caused. We’re pleased to hear that you’ve been able to keep your number, particularly after being advised previously that the port-in request could not be located.

We hope your experience with iD Mobile will be smooth from here on, and please don’t hesitate to reach out if you need any further support.

-Anneline