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Community Member
April 24, 2026

error feedback when sending message to a short code

  • April 24, 2026
  • 1 reply
  • 13 views

Why do I get this feedback when I try sending this meanwhile I have 10 pounds airtime 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 24, 2026

    Hi ​@Amankwah

     

    Please ensure that the premium feature is enabled on your account, as this is required for certain services.

    📱 How to activate the premium feature

    You can do this via the iD Mobile account portal or iD Mobile app:

    1. Log in to your account
    2. Go to Settings / Manage Plan
    3. Look for Premium Services
    4. Toggle this ON

     

    💰 Set your bill cap (minimum £5 required)

    You’ll also need to make sure your bill cap is set to at least £5 to allow premium charges:

    1. Log in to your account
    2. Go to Billing / My Account
    3. Select Bill Cap
    4. Set it to £5 or higher and save your changes

    Once both of these are set, the service should work as expected.

     

     

    Owethu