Why do I get this feedback when I try sending this meanwhile I have 10 pounds airtime
error feedback when sending message to a short code
+8Hi
Please ensure that the premium feature is enabled on your account, as this is required for certain services.
📱 How to activate the premium feature
You can do this via the iD Mobile account portal or iD Mobile app:
- Log in to your account
- Go to Settings / Manage Plan
- Look for Premium Services
- Toggle this ON
💰 Set your bill cap (minimum £5 required)
You’ll also need to make sure your bill cap is set to at least £5 to allow premium charges:
- Log in to your account
- Go to Billing / My Account
- Select Bill Cap
- Set it to £5 or higher and save your changes
Once both of these are set, the service should work as expected.
Owethu
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