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Community Member
April 3, 2026
Question

esim

  • April 3, 2026
  • 1 reply
  • 18 views

I need to request a new eSIM but I’m not being able to can someone help?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2026

    Hi ​@Ariakh

     

    Thank you for getting in touch.

     

    I’m sorry to hear that you’re having trouble requesting a new eSIM.

     

    Unfortunately, we’re unable to process eSIM requests through this channel. To get this resolved as quickly as possible, you’ll need to contact us via Live Chat or through our social media platforms, where an agent can securely access your account and assist you further.

     

    You can reach us using the links below:

    Live Chat: https://www.idmobile.co.uk/live-chat
    Facebook: https://www.facebook.com/idmobileuk
    Twitter (X): https://twitter.com/idmobileuk
     

    Once you’ve contacted us through one of these channels, we’ll be able to help you get your eSIM set up as quickly as possible.

    Owethu