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Question

Esim

  • April 29, 2026
  • 1 reply
  • 11 views
B
Community Member

I am trying to order a replacement esim. When I request this its sending a one time password to the same number I am requesting a replacement sim for, which obviously I dont have. What do I do next?

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • April 29, 2026

    Hi ​@Becca2579, 

     

    I’m really sorry for the frustration I understand how stuck this situation must feel.
     

    Since the one-time password is being sent to the number you’re trying to replace, we won’t be able to complete the request through this channel. Please reach out to our support team via live chat or through our social media platforms, where they can securely verify your identity and help you get your replacement eSIM sorted.

     

    Thanks for your patience they’ll get you up and running as quickly as possible.

    Owethu

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