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Community Member
May 9, 2026
Solved

Esim

  • May 9, 2026
  • 5 replies
  • 167 views

How can I get esim without access to old phone please?

    Best answer by Michael Z

    Hi ​@Bambi66 

     

    To get a new eSIM, you will need to contact our support team.

    You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and they will be able to assist you further.

     

    Michael Z

    5 replies

    Michael ZAnswer
    iD Mobile Employee
    May 10, 2026

    Hi ​@Bambi66 

     

    To get a new eSIM, you will need to contact our support team.

    You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and they will be able to assist you further.

     

    Michael Z

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    New Contributor
    May 14, 2026

    i have no service and it still says i’m with my old service provider

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2026

    Hi ​@maddiemerc,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 3, 2026

    Hi i need esim and i already applied for that one but couldn’t received it

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 4, 2026

    Hi ​@Malikahuussain,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  

     

    Once connected, simply explain your request and an advisor will assist you further.  

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.