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Esim

  • May 9, 2026
  • 5 replies
  • 93 views
B
Community Member

How can I get esim without access to old phone please?

Best answer by Michael Z

Hi ​@Bambi66 

 

To get a new eSIM, you will need to contact our support team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and they will be able to assist you further.

 

Michael Z

SJD

    5 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • Answer
    • May 10, 2026

    Hi ​@Bambi66 

     

    To get a new eSIM, you will need to contact our support team.

    You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and they will be able to assist you further.

     

    Michael Z

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    M
    New Contributor
    • maddiemerc
    • New Contributor
    • May 14, 2026

    i have no service and it still says i’m with my old service provider

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 15, 2026

    Hi ​@maddiemerc,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor

    Hi i need esim and i already applied for that one but couldn’t received it

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@Malikahuussain,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  

     

    Once connected, simply explain your request and an advisor will assist you further.  

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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