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Question

eSim

  • July 9, 2026
  • 1 reply
  • 2 views

My Sim is not working. I wanted to order a replacement eSim through ID app but it’s asking me to put one time passcode sent via SMS. I’m not able to receive sms as my sim is not working.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@DottyH , 

 

Thank you for reaching out.

 

We're sorry to hear that your SIM isn't working, and we understand how frustrating it is that you're unable to request a replacement eSIM because you can't receive the one-time passcode by SMS.

 

In this situation, please contact us via Live Chat or send us a direct message through one of our social media platforms. Once we've completed the necessary security checks, we'll be able to assist you with arranging a replacement eSIM or discuss alternative options to get your service up and running again.

 

We apologise for the inconvenience caused and look forward to assisting you further.

 

Owethu