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Community Member
July 9, 2026
Question

eSim

  • July 9, 2026
  • 1 reply
  • 17 views

My Sim is not working. I wanted to order a replacement eSim through ID app but it’s asking me to put one time passcode sent via SMS. I’m not able to receive sms as my sim is not working.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@DottyH , 

     

    Thank you for reaching out.

     

    We're sorry to hear that your SIM isn't working, and we understand how frustrating it is that you're unable to request a replacement eSIM because you can't receive the one-time passcode by SMS.

     

    In this situation, please contact us via Live Chat or send us a direct message through one of our social media platforms. Once we've completed the necessary security checks, we'll be able to assist you with arranging a replacement eSIM or discuss alternative options to get your service up and running again.

     

    We apologise for the inconvenience caused and look forward to assisting you further.

     

    Owethu