Community Member

eSIM

I changed my phone and my eSIM deleted how do I get the new one

iD Mobile Employee

Hi @Fredkorq,

I’m sorry to hear that your eSIM was deleted when you changed phones.

Please contact our Live Chat team, who can complete the necessary security checks and assist you with getting a replacement eSIM for your new phone.

Regards,

Gemma M
The iD Mobile Social Media Team

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